RETURN POLICY

Return a product

We want you to be completely satisfied with your order!

Α. Return of non-defective products - The right of unjustified withdrawal by the customer.
The customer reserves the right to return the purchased products, according to the law for consumer protection, unjustifiably, within fourteen (14) calendar days from the date of receipt of the products.
Exceptions to the right of withdrawal:
There is no withdrawal and no return is allowed
1) For special orders
2) Where the products have been modified at the request of the customer
3) On the earrings, for hygiene reasons
4) For damages caused during the opening of the product, for which the responsibility lies solely with the customer.

In order to exercise the right of withdrawal, the customer must inform our online store, despinafylli.com, "DESPINA FYLLI", IALYSOU 40 RODOS,85101 and at 22410-93419, e-mail: info@despinafylli.com , for his decision to withdraw with a clear written statement that will be sent by mail or e-mail before the expiration of the above deadline of 14 days. To facilitate the exercise of your right you can fill in the withdrawal / return form of products that you will find here: https://docs.google.com/document/d/1iht0m6rBm41jZdRBAR52kiX8Ph1EFZLQgGMKoOY_YDw/edit, which we have delivered to you in print along with the other accompanying documents of the product, without this being mandatory. After the notification of the withdrawal statement of the customer and after the completion of the internal receipt and control procedure, a confirmation of receipt will be sent to his email.
The customer must return the products in secure packaging, so that they are protected during shipping to our address IALYSOU 40, RHODES,85101, without undue delay and definitely within 14 calendar days from the day on which he announced, during above, in our online store his decision to withdraw.
The return will be made free of charge through the courier company GLOBAL. In case the product is returned by another courier company or by other means, the return cost will be borne by the customer and our online store will not receive the products if this cost has not already been covered by the customer.
The refund corresponding to the price of the products ordered by the customer, will be completed without undue delay and definitely within fourteen (14) working days from the date of receipt of the refund and if deemed suitable for refund by the control department of our Company ( see product returns above) and in the same payment method selected upon order. Especially in case of purchase of cash on delivery products, the refund will be made by deposit in the customer's bank account. Therefore we would like you to inform us via email about the account number (IBAN), the bank where you maintain the account and the name of the beneficiary, as mentioned in the booklet. For security reasons, the holder of the account number must be the same person listed on the receipt for the returned product.
Delivery costs are non-refundable if you have chosen a delivery method other than the standard delivery method offered by our online store for free.
Refunds are not made in cases where there is a change card.

Β. Returns of products that have a defect or are of poor quality or the wrong product was delivered.
Our online store emphasizes the quality of the products it sells and the correct delivery of the customer's order.
In the rare case that the customer receives due to the fault of despinafylli.com a proven defective product or a product that lacks an agreed quality or is damaged during transport or the wrong product, he must inform us immediately describing the problem and notifying us if he wants a replacement or return of his money.

Especially in these cases the customer can:
1. Either refuse to pick up the product from the beginning and request the delivery of the product ordered, if it is a wrong product or its correction / replacement if it is a defective product or a product that lacks an agreed quality.
2. Either pick up the product and return it requesting the delivery of the product you ordered, in case it is a wrong product or its correction / replacement if it is a defective product or a product that is missing agreed.
3. Either exercising the right of withdrawal to return the product and request a refund of the price paid.

Conditions for returning the product
In order for the return to be accepted, the allegedly erroneous, defective or product that lacks an agreed quality must be unbearable and in its original excellent condition. The packaging of the product must not be damaged or soiled, but must be in excellent condition. The product must be returned in a safe packaging so that it does not wear out during transport.We are not responsible for any loss or damage during transport of the product. Along with the product, the customer must return intact and in excellent condition all the documents that accompany the product (original purchase receipt / invoice, warranty, operation manual or any other accompanying material). In case the product is accompanied by a gift, the gift must be returned with the product, also in excellent condition and the forms that may accompany it. The check will be performed by the manager of our online store.

Deadline for returning the product
The return of products which are defective or lack of agreed quality upon delivery or which are other or substantially different from those ordered will be accepted within fourteen (14) calendar days from the date of receipt.
In cases of actual defect or lack of agreed quality where the product is covered by a warranty of good operation and it is found to have a manufacturing defect by the authorized repairer who provides the warranty, the return is allowed according to the warranty, for the period covered by the warranty in the characteristics of the product. After the end of this period the repair or replacement of the product is possible at an additional charge following a new agreement with the customer.Shipping costs for the return of the products to our online store are borne by us, if our customer sends them with the company GLOBAL COURIER otherwise they are borne by the customer. The costs for the return to the customer of the correct / replaced or repaired product are borne by us and the delivery is made through the company GLOBAL COURIER.
In case the return is not made within the time period provided or the return conditions are not met, despinafylli.com has the right not to accept the products back and not to proceed with the requested product shipment or refund.
In case the customer does not return the product, then a new product will not be sent to him and the customer will have to place a new order / purchase.Before each return the customer is required to contact by phone our online store despinafylli.com at the toll free landline 22410 93419 within the above deadline.

Product sending
For the return you will have to fill in the return form that you will find in your package, in which you will specify the reason why you are returning the product (sending the wrong product / defective product) and your request [sending the right product / repair or replacement (with the same product or other of the same value that must be specifically mentioned) of the product you are returning]. After the notification of the customer's request to the email: info@despinafylli.com, a confirmation of receipt will be notified in his email.The customer packs the product in such a way that it is protected during transport and sends the parcel to our store (40 IALYSOU street, 85101 RHODES) before the above return deadline. This is followed by a check of the problem reported by the customer (defective product / lack of contracted quality / other product than ordered) and then contact him for information on the results of the test.If it is found that the terms and conditions of its return are not met, as detailed above, the product will not be accepted and will be returned to the customer with the shipping costs borne by him. We are not responsible for any loss or damage during transport of the product.
If a defect is found, lack of agreed quality or wrong shipping of the product through the fault of despinafylli.com and the terms and conditions of its return are met, such as detailed above, the return of the product will be accepted and will be sent to the customer the correct product (in case of sending the wrong product) or the repaired or replaced (similar new or if the customer wants another new product of similar quality and price) depending on request, without undue delay and definitely within 5 working days from the approval of the return.Especially in case a repair is required or in a special order, the delivery time will be determined after consultation with the customer.

In our physical store
Then, by telephone contact with our online store, the return of the product and the receipt of the correct / repair or replacement of the defective can be done in our physical store. The customer brings the product to the store and after checking to determine that the return conditions apply as above, receives the correct product or, depending on the customer's wish, the product is replaced with a new one with the returned or other product of your choice, 22410-93419, via email at info@despinafylli.com and by mail at the address IALYSOU 40, 85101 RHODES.

Procedure for exercising the right of withdrawal and refund
If the customer does not wish to execute the contract of sale, replacement or repair of the product, he can withdraw from the contract and request, if the return of the product is accepted, the return of the money corresponding to its price.
In order for the right of withdrawal to arise in the event of sending the wrong product due to our fault, the customer must not have an interest in the execution of the contract due to the wrong delivery.In order for the right of withdrawal to arise in the event of a real defect, this must not be insignificant.
We are not responsible for any loss or damage during transport of the product. If the product is received, defective, lack of agreed quality or incorrect shipment of the product and the terms and conditions of its return are met, as detailed above, the return of the product will be accepted and the refund corresponding to the price of the products ordered the customer will be done without undue delay and definitely within fourteen (14) calendar days from the day on which we were informed of the customer's decision to withdraw from the contract and in the manner notified to our online store in a timely manner and in writing. We have the right to delay the refund until we receive the products back.
Especially in case of purchase of cash on delivery products, the refund will be made by deposit in the customer's bank account. Therefore, please inform us about the account number (IBAN), the bank where you maintain the account and the name of the beneficiary, as mentioned in the booklet. For security reasons, the holder of the account number must be the same person who appears on the receipt for the returned product. We inform you that there are no refunds from our physical store.
Delivery costs are non-refundable if you have chosen a delivery method other than the standard delivery method offered by our online store for free.
Refunds are not made in cases where there is a change card.
Note: When more items are sold and only some are wrong or defective or do not have the agreed properties, the right to replace or withdraw is limited to them.
For more information we are always at your disposal through the phones 22410-93419, via email at info@despinafylli.com and by mail at the address 40 IALYSOU,85101 RHODES

Product Changes

Non-defective product changes
The customer has the right to return the product purchased and request its change with another product or products up to the amount of the price paid or by paying an additional price, if desired, within thirty (30) calendar days from the day receipt of the product.
No changes will be made

  • For special orders
    Where the products have been modified at the request of the customer
  • In the earrings, for hygiene reasons

Conditions for changing the product
In order for the change to be accepted, the product to be returned must be unbearable and in its original excellent condition. The packaging of the product must not be damaged or soiled, but must be in excellent condition.  The product must be returned in a safe packaging so that it does not wear out during transport. We are not responsible for any loss or damage during transport of the product. Along with the product, the customer must return intact and in excellent condition all the documents that accompany the product (original purchase receipt, warranty, operation manual or any other accompanying material). In case the product is accompanied by a gift, the gift must be returned with the product.