TERMS OF USE

Despinafylli.com is the online store of exhibition and distribution of the products of the company "DESPINA FYLLI", hereinafter referred to as "COMPANY", located at 40 IALYSOU street, RHODES, PC. 85101, and contact telephones and 22410 93419 (basic charge price). Before entering our online store, we invite you to consult the following terms and conditions that apply specifically to the use of this online store. For personal data security see:https://docs.google.com/document/d/1EMJDO1SrMlls4X1RMnYpkqfBW2JQLW3HCSHbMj_3D3s/edit#
Make sure you agree to the following terms and conditions as your further use and browsing of the despinafylli.com website implies your explicit and unconditional consent and consent to them.The COMPANY reserves the right to freely modify or revise the terms and conditions of transactions from the online store, whenever it deems necessary unilaterally and without notice in accordance with its needs and applicable law.

Website Availability

Despinafylli.com makes every effort to maintain and make available the website and its content. It may, however, at any time and without notice, discontinue its operation (in whole or in part) temporarily or permanently (for reasons of maintenance / upgrade / for any reason) or change its contents. Despinafylli.com is not responsible for any damage resulting from the inability of users to access it.In case of permanent cessation of the operation of this website, you can always contact for any pending issues with the address of "DESPINA FYLLI", IALYSOU 40 RHODES, 85101 and at 22410 93419, e-mail: info@despinafylli.com.

Information and Products Provided

The COMPANY is committed to the accuracy, truthfulness and completeness of the information provided in the online store, both in terms of the identity of the company and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not liable for errors due to inadvertence when entering electronic data in the store. In case a product has an unusually low price, without any special indication justifying it, please contact us before ordering the product.

Copyright

The COMPANY is the sole and exclusive beneficiary of all copyrights of the content and the structure of the website without explicit exceptions.
1. All content of the website, including images, graphics, photographs, drawings, texts, services and products are the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions.
2. Any copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, or misleading of the public about the actual content provider of this website is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or for commercial or other purposes is permitted only with the prior written permission of the COMPANY or any other legal owner of the above copyrights.

Protection of Personal Data of visitors / users

"DESPINA FYLLI" protects the personal data of the visitors of despinafylli.com in the framework of national and Community legislation and in particular the provisions of law 2472/1997 on "Protection of the individual from the processing of personal data" and law 3471/2006 on "Protection of personal data and privacy in the field of electronic communications", as in force.
When browsing despinafylli.com and accessing its content, you do not need to provide information that constitutes personal data.

If the visitor / customer wishes to proceed with any order and purchase of a product to support, promote and execute his order, but also to ensure the possibility of communication with him, it is necessary to voluntarily declare his personal data and only those that are necessary for the safe processing of his order (Name, address, email, phone, credit card details, if a charge by credit card is selected, etc.).The personal data that are declared are kept by the person in charge of processing "DESPINA FYLLI", IALYSOU 40 RODOS,85101 and at tel 22410-93419, e-mail: info@despinafylli.com.

Exclusively for reasons related to your transactions with us, the execution of your orders, the improvement of the services provided and the guarantee of the operation of the respective service and are not transferred or notified to third parties, except in cases provided by law.The client must state the true and accurate personal information requested and reserves the right to be informed at any time about the existence of the personal file, the purposes of processing, its recipients or to raise objections to the further processing or correction of his data, in accordance with current legislation.

Disclosure of personal data by users of despinafylli.com constitutes unconditional acceptance of the terms of use of this data in accordance with the above.
For any clarification or statement regarding these issues you can contact us at email info@despinafylli.com

Confidentiality of Transactions

All information transmitted by the user / member to the COMPANY is confidential and the COMPANY has taken all necessary measures to use them only to the extent deemed necessary in the context of the services provided. Some of the measures that have been taken are the following:
1. Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications.
2. THE COMPANY does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or decision of another public authority.
3. In the event that the COMPANY uses third parties to support its systems, it takes care to ensure confidentiality.
For your own safety you should also treat all information provided through the service as confidential and confidential and do not make any disclosure to third parties. We remind you that personal security is the password given when you register on our website. For security reasons, despinafylli.com recommends that you change your password regularly and avoid using the same and easily traceable passwords.

User responsibility

The use of our website is the responsibility of the user. The content of the website is intended exclusively for adults and the visitor is not obliged to take any action, but can use the services of despinafylli.com only if he wishes.
Minors are prohibited from using our website and we are not responsible for any use by them.
The visitor of our website must make lawful use of it, in accordance with good faith, good morals and applicable law and to refrain from any illegal act, illegal and abusive behavior that may harm third parties or us.
The users of this website undertake that the information they submit to it is true, complete and correct, that they comply with the rules of Greek law and that they abstain from any illegal and unethical use, that they do not violate any rights third parties and in particular, personal privacy and that they will generally not endanger the security of this website and its smooth operation and will not prevent its use by others, accepting that otherwise and in general in case of any violation of these terms of use they will be responsible for the full restoration of the damage caused to third parties or to us.
The users of the website must, in any case, use anti-virus software. Despinafylli.com does not warrant that the site does not contain "viruses" or other harmful software programs and is not liable for any kind of damage suffered by its visitor / user.
Illegal use of this website entails civil and criminal penalties for the user.
Despinafylli.com is not responsible for third party illegal actions and in no way accepts such behavior. In case of non-compliance with the above and in general with these terms of use, reserves the right to compensation, but also to take any other necessary measures, such as termination of access, without notice, to the website and its services.

Prices

The prices of the products displayed in the online catalog can be modified at any time by despinafylli.com without notice. In any case, however, the customer at the time of receipt of the product ordered will pay the price indicated at the time of order. Products on offer are expressly displayed as an offer and are valid until stocks are exhausted and only for the time period set for the promotion.Where it is possible to pay in installments per month, the amount of the monthly installment is explicitly displayed. The prices displayed on this website are in Euros and include 24% VAT and luxury tax. If the VAT rate is adjusted before accepting confirmation of your order, then the new VAT rate applies.

User Registration

Reading our website is free.
To order products through our website, the customer must be a registered user on it. During your registration, you will be asked for the basic contact information, such as name and email, which are used only for the purposes and under the restrictions mentioned in the chapter "personal data". When you register as a user you will be asked to enter a password, which is unique and you can change it at will. The user guarantees the correctness and truthfulness of the personal data and the payment information that he declares during his registration. The user is responsible for all actions performed with his name and password in the online store, either by himself or by any other person. You should not disclose or transfer your username or password to any other person and you should notify us immediately if you become aware of any illegal use of your username or password.

How to Order

To order the products, the customer places the products of his choice in the quantity he wants in the shopping cart and then chooses the method of payment. After selecting and confirming the payment method, the order is completed.
This placement of the order is a proposal to the company for the purchase of the product that is included in the shopping cart (as selected by the customer). Adding products to the shopping cart is not a commitment of those products, which in the meantime can be purchased by other customers.
All orders are subject to the availability of products and their acceptance-confirmation by the company. The customer will
receive via email a receipt-confirmation of his order. Then, after the relevant checks are completed (availability, banking, etc.) and as soon as we are ready to send the order, the customer is charged. Upon execution of the order, the customer receives a unique order number which he uses when communicating with us about his order.No changes can be made after the order is completed.
In case the customer wishes to cancel an order during the electronic ordering process and before the order is completed, he can remove the quantities of products from his cart by selecting the "remove" icon and cancel his order.
In case the customer wishes to cancel an order that has been completed, he should contact our online store via email at info@despinafylli.com or at 22410-93419 and his order may be canceled if he has not started the process of sending the product.
Sending your order means full acceptance of the terms of use and the shopping guide, to which you have direct access at all times and are invited to read.All products displayed on this website are available until stocks last. Despinafylli.com can not guarantee the availability of the products, but guarantees the timely notification of the customers from the time of placing the order about their non-availability, regarding the expected time of availability or the replacement of the product or the cancellation of the order. If the customer considers that the period of receipt of the product does not satisfy him, he can cancel his order, while any other order is executed normally.

Shipping / Delivery of Products throughout Greece and abroad

Despinafylli.com provides immediate and free shipping for purchases over 60 € in collaboration with the private courier company GLOBAL COURIER. For shipment to land and island destinations of the GLOBAL COURIER network with delivery in 2-3 working days, the charge is set at €4.00. For cash on delivery there is an additional charge of €2.90. For purchases from Abroad within {EU} and if the order is over € 300.00 the shipping is free. For purchases from Abroad within {EU} €300.00 and below the shipping costs amount to €19.00.
If the product you ordered is available and after the relevant checks are performed and the order is confirmed, then the order is sent.
The address you provide must be real and valid. In case of absence from the declared address or any change of the data of the declared address the customer is responsible for the timely information of the courier, otherwise he will be charged with the cost of redirection of the courier.
Despinafylli.com is not responsible for any delays due to force majeure or consultation between courier and customer.
Our goal is for the products to be shipped within 2-3 working days. In case the product needs modification or is sent to a remote or inaccessible area, the shipment is made within 5-7 working days, always after a telephone consultation with our store or the cooperating courier company.
Be aware that all deliveries are signed by the recipient upon delivery.
"Upon receipt of the product, we recommend that you personally check the delivered product and confirm that its packaging remains intact."
Delivery is followed by a telephone update or delivery confirmation e-mail where required.
If you have any questions or need to provide services do not hesitate to call us at 22410 93419.
Our experienced and specialized staff is dedicated to the timely service and personal care of your needs.

Return a product

We want you to be completely satisfied with your order!

Α. Return of non-defective products - The right of unjustified withdrawal by the customer.
The customer reserves the right to return the purchased products, according to the law for consumer protection, unjustifiably, within fourteen (14) calendar days from the date of receipt of the products.
Exceptions to the right of withdrawal:
There is no withdrawal and no return is allowed
1) For special orders
2) Where the products have been modified at the request of the customer
3) On the earrings, for hygiene reasons
4) For damages caused during the opening of the product, for which the responsibility lies solely with the customer.

In order to exercise the right of withdrawal, the customer must inform our online store, despinafylli.com, "DESPINA FYLLI", IALYSOU 40 RODOS,85101 and at 22410-93419, e-mail: info@despinafylli.com , for his decision to withdraw with a clear written statement that will be sent by mail or e-mail before the expiration of the above deadline of 14 days. To facilitate the exercise of your right you can fill in the withdrawal / return form of products that you will find here: https://docs.google.com/document/d/1iht0m6rBm41jZdRBAR52kiX8Ph1EFZLQgGMKoOY_YDw/edit, which we have delivered to you in print along with the other accompanying documents of the product, without this being mandatory. After the notification of the withdrawal statement of the customer and after the completion of the internal receipt and control procedure, a confirmation of receipt will be sent to his email.
The customer must return the products in secure packaging, so that they are protected during shipping to our address IALYSOU 40, RHODES,85101, without undue delay and definitely within 14 calendar days from the day on which he announced, during above, in our online store his decision to withdraw.
The return will be made free of charge through the courier company GLOBAL. In case the product is returned by another courier company or by other means, the return cost will be borne by the customer and our online store will not receive the products if this cost has not already been covered by the customer.
The refund corresponding to the price of the products ordered by the customer, will be completed without undue delay and definitely within fourteen (14) working days from the date of receipt of the refund and if deemed suitable for refund by the control department of our Company ( see product returns above) and in the same payment method selected upon order. Especially in case of purchase of cash on delivery products, the refund will be made by deposit in the customer's bank account. Therefore we would like you to inform us via email about the account number (IBAN), the bank where you maintain the account and the name of the beneficiary, as mentioned in the booklet. For security reasons, the holder of the account number must be the same person listed on the receipt for the returned product.
Delivery costs are non-refundable if you have chosen a delivery method other than the standard delivery method offered by our online store for free.
Refunds are not made in cases where there is a change card.

Β. Returns of products that have a defect or are of poor quality or the wrong product was delivered.
Our online store emphasizes the quality of the products it sells and the correct delivery of the customer's order.
In the rare case that the customer receives due to the fault of despinafylli.com a proven defective product or a product that lacks an agreed quality or is damaged during transport or the wrong product, he must inform us immediately describing the problem and notifying us if he wants a replacement or return of his money.

Especially in these cases the customer can:
1. Either refuse to pick up the product from the beginning and request the delivery of the product ordered, if it is a wrong product or its correction / replacement if it is a defective product or a product that lacks an agreed quality.
2. Either pick up the product and return it requesting the delivery of the product you ordered, in case it is a wrong product or its correction / replacement if it is a defective product or a product that is missing agreed.
3. Either exercising the right of withdrawal to return the product and request a refund of the price paid.

Conditions for returning the product
In order for the return to be accepted, the allegedly erroneous, defective or product that lacks an agreed quality must be unbearable and in its original excellent condition. The packaging of the product must not be damaged or soiled, but must be in excellent condition. The product must be returned in a safe packaging so that it does not wear out during transport.We are not responsible for any loss or damage during transport of the product. Along with the product, the customer must return intact and in excellent condition all the documents that accompany the product (original purchase receipt / invoice, warranty, operation manual or any other accompanying material). In case the product is accompanied by a gift, the gift must be returned with the product, also in excellent condition and the forms that may accompany it. The check will be performed by the manager of our online store.

Deadline for returning the product
The return of products which are defective or lack of agreed quality upon delivery or which are other or substantially different from those ordered will be accepted within fourteen (14) calendar days from the date of receipt.
In cases of actual defect or lack of agreed quality where the product is covered by a warranty of good operation and it is found to have a manufacturing defect by the authorized repairer who provides the warranty, the return is allowed according to the warranty, for the period covered by the warranty in the characteristics of the product. After the end of this period the repair or replacement of the product is possible at an additional charge following a new agreement with the customer.Shipping costs for the return of the products to our online store are borne by us, if our customer sends them with the company GLOBAL COURIER otherwise they are borne by the customer. The costs for the return to the customer of the correct / replaced or repaired product are borne by us and the delivery is made through the company GLOBAL COURIER.
In case the return is not made within the time period provided or the return conditions are not met, despinafylli.com has the right not to accept the products back and not to proceed with the requested product shipment or refund.
In case the customer does not return the product, then a new product will not be sent to him and the customer will have to place a new order / purchase.Before each return the customer is required to contact by phone our online store despinafylli.com at the toll free landline 22410 93419 within the above deadline.

Product sending
For the return you will have to fill in the return form that you will find in your package, in which you will specify the reason why you are returning the product (sending the wrong product / defective product) and your request [sending the right product / repair or replacement (with the same product or other of the same value that must be specifically mentioned) of the product you are returning]. After the notification of the customer's request to the email: info@despinafylli.com, a confirmation of receipt will be notified in his email.The customer packs the product in such a way that it is protected during transport and sends the parcel to our store (40 IALYSOU street, 85101 RHODES) before the above return deadline. This is followed by a check of the problem reported by the customer (defective product / lack of contracted quality / other product than ordered) and then contact him for information on the results of the test.If it is found that the terms and conditions of its return are not met, as detailed above, the product will not be accepted and will be returned to the customer with the shipping costs borne by him. We are not responsible for any loss or damage during transport of the product.
If a defect is found, lack of agreed quality or wrong shipping of the product through the fault of despinafylli.com and the terms and conditions of its return are met, such as detailed above, the return of the product will be accepted and will be sent to the customer the correct product (in case of sending the wrong product) or the repaired or replaced (similar new or if the customer wants another new product of similar quality and price) depending on request, without undue delay and definitely within 5 working days from the approval of the return.Especially in case a repair is required or in a special order, the delivery time will be determined after consultation with the customer.

In our physical store
Then, by telephone contact with our online store, the return of the product and the receipt of the correct / repair or replacement of the defective can be done in our physical store. The customer brings the product to the store and after checking to determine that the return conditions apply as above, receives the correct product or, depending on the customer's wish, the product is replaced with a new one with the returned or other product of your choice, 22410-93419, via email at info@despinafylli.com and by mail at the address IALYSOU 40, 85101 RHODES.

Procedure for exercising the right of withdrawal and refund
If the customer does not wish to execute the contract of sale, replacement or repair of the product, he can withdraw from the contract and request, if the return of the product is accepted, the return of the money corresponding to its price.
In order for the right of withdrawal to arise in the event of sending the wrong product due to our fault, the customer must not have an interest in the execution of the contract due to the wrong delivery.In order for the right of withdrawal to arise in the event of a real defect, this must not be insignificant.
We are not responsible for any loss or damage during transport of the product. If the product is received, defective, lack of agreed quality or incorrect shipment of the product and the terms and conditions of its return are met, as detailed above, the return of the product will be accepted and the refund corresponding to the price of the products ordered the customer will be done without undue delay and definitely within fourteen (14) calendar days from the day on which we were informed of the customer's decision to withdraw from the contract and in the manner notified to our online store in a timely manner and in writing. We have the right to delay the refund until we receive the products back.
Especially in case of purchase of cash on delivery products, the refund will be made by deposit in the customer's bank account. Therefore, please inform us about the account number (IBAN), the bank where you maintain the account and the name of the beneficiary, as mentioned in the booklet. For security reasons, the holder of the account number must be the same person who appears on the receipt for the returned product. We inform you that there are no refunds from our physical store.
Delivery costs are non-refundable if you have chosen a delivery method other than the standard delivery method offered by our online store for free.
Refunds are not made in cases where there is a change card.
Note: When more items are sold and only some are wrong or defective or do not have the agreed properties, the right to replace or withdraw is limited to them.
For more information we are always at your disposal through the phones 22410-93419, via email at info@despinafylli.com and by mail at the address 40 IALYSOU,85101 RHODES

Product Changes

Non-defective product changes
The customer has the right to return the product purchased and request its change with another product or products up to the amount of the price paid or by paying an additional price, if desired, within thirty (30) calendar days from the day receipt of the product.
No changes will be made

• For special orders
  Where the products have been modified at the request of the customer
• In the earrings, for hygiene reasons

Conditions for changing the product
In order for the change to be accepted, the product to be returned must be unbearable and in its original excellent condition. The packaging of the product must not be damaged or soiled, but must be in excellent condition.  The product must be returned in a safe packaging so that it does not wear out during transport. We are not responsible for any loss or damage during transport of the product. Along with the product, the customer must return intact and in excellent condition all the documents that accompany the product (original purchase receipt, warranty, operation manual or any other accompanying material). In case the product is accompanied by a gift, the gift must be returned with the product.